Users have entrusted StudyNSurvey with their survey data, and we make it a priority to take our user security and privacy concerns seriously. We strive to ensure that user data is kept securely, and that we collect only as much personal data as is required to provide our services to users in an efficient and effective manner.
StudyNSurvey uses some of the advanced technology for Internet security that is commercially available today. This Security Statement is aimed at being transparent about our security infrastructure and practices, to help reassure you that your data is appropriately protected.
Application and User Security
SSL/TLS Encryption: Users can determine whether to collect survey responses over secured, encrypted SSL/TLS connections. All other communications with the StudyNSurvey.com website are sent over SSL/TLS connections. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology (the successor technology to SSL) protect communications by using both server authentication and data encryption. This ensures that user data in transit is safe, secure, and available only to intended recipients.
User Authentication: User data on our database is logically segregated by account-based access rules. User accounts have unique usernames and passwords that must be entered each time a user login in to the website
User Passwords: User application passwords have minimum complexity requirements. Passwords are individually salted and hashed.
Data Encryption: Certain sensitive user data, such as credit card details and account passwords, is stored in encrypted format.
Data Portability: StudyNSurvey enables you to export your data from our system in a variety of formats so that you can back it up, or use it with other applications.
Organizational & Administrative Security
Employee Screening: We perform background screening on all employees.
Training: We provide security and technology use training for employees.
Service Providers: We screen our service providers and bind them under contract to appropriate confidentiality obligations if they deal with any user data.
Access: Access controls to sensitive data in our databases, systems and environments are set on a need-to-know / least privilege necessary basis.
Audit Logging: We maintain and monitor audit logs on our services and systems
Information Security Policies: We maintain internal information security policies, including incident response plans, and regularly review and update them.
Handling of Security Breaches
Despite best efforts, no method of transmission over the Internet and no method of electronic storage is perfectly secure. We cannot guarantee absolute security. However, if StudyNSurvey learns of a security breach, we will notify affected users so that they can take appropriate protective steps. Our breach notification procedures are consistent with our obligations under various state laws and regulation, as well as any industry rules or standards that we adhere to. Notification procedures include providing email notices or posting a notice on our website if a breach occurs.
Keeping your data secure also depends on you ensuring that you maintain the security of your account by using sufficiently complicated passwords and storing them safely. You should also ensure that you have sufficient security on your own systems, to keep any survey data you download to your own computer away from prying eyes. We offer SSL to secure the transmission of survey responses, but it is your responsibility to ensure that your surveys are configured to use that feature where appropriate.
Due to the number of customers that use our service, specific security questions or custom security forms can only be addressed for customers purchasing a certain volume of user accounts within a StudyNSurvey Enterprise subscription. If your company has a large number of potential or existing users and is interested in exploring such arrangements, please contact us on firstname.lastname@example.org